Our Terms & Conditions

Smoking/Vaping Policy
In the interests of comfort and the safety of our guests we have a strict non-smoking & non-vaping policy. Non compliance or damage caused by tampering with the sensitive smoke detectors will result in a charge to repair such items and a charge for professional cleaning of the room will be levied.

Check in and out times
If possible please supply our staff with an expected time of arrival when booking.

Check-in times are 14:00 (2pm) to 22:30 (10.30pm)

Check-out is 10.30 (10.30am)

Payment
It our policy to ask kindly for payment on arrival. Through experience we have learned that most guests benefit from minimal disruption and find check out easier and quicker on the day of departure.

We accept: Cash and cards including Visa, Mastercard, American Express, Maestro, Solo, Switch, and Delta

Deposit
Credit/Debit card details to secure reservation, full payment will be taken on arrival.

Damages

Any breakages or damage caused by guests will be charged at cost. 

Cancellation Policy

We understand that sometimes guest have to cancel their intended stay. If this is the case we require at least three clear days notice for cancellation. Our cancellation policy is based on normal legal practice within the UK, whereby proprietors of a hotel or guest house have the right in law to claim or be reimbursed for any loss resulting from cancellation or no show. If we are able to re-let the room/s we will reimburse your deposit by cheque.

If less than 72 hours notice given – If 1 night booked 50% off invoice charged. If 2 or more nights booked, 1st night payment is charged in full.

Cancellation by ourselves
If in the unlikely event we have to cancel your stay we will do everything in our power to find you alternative accommodation. If we are unable to do so we will refund your deposit in full. We are proud to say that we have never had to cancel any guests to date.